I'm annoyed with the Bath University Library. Firstly they don't send reminder emails just before a book is due, though they clearly have the facility to do so because the moment my book became overdue I got a terse automated email from them informing me of that fact.
So I went in this morning to see if I could renew it and pay the fine. Unfortunately because I didn't have the book with me the librarian was unable to check my record and see if I was able to renew it. So I've now had to go online and sort it out myself.
There is no logical reason for this inefficiency.
Oxford's Library system may have done without a graphical interface, but at least it did its job efficiently.