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Showing posts from October, 2012

Vodafone: What price customer service?

Hello.  Once again, I’m having to blow some cobwebs away from this Corner of the Blogosphere, but none of us has time for excuses. This time, Vodafone can take the credit for my triumphant return.  It’s about all they deserve credit for, but I nonetheless feel that the wider world should enjoy this email from their customer service team, explaining why they are increasing the price of their contracts mid-term.
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Thank you for Contacting Vodafone Customer Services with regard to price increase.
I understand that you are concerned about the price increase. I apologies for the inconvenience caused to you as it effected the line rental.
I would like to inform you that the price increase is not in our hands. This is to be decided by the telecom companies. We have to increase the price to adjust with the competitors. The other telecom companies have already increased their prices due to inflation. The present inflation has affected many telecom companies and therefore to increase the …