On being grateful for correspondence

I recently filled in a Virgin Trains Customer Comment Form (no surprises there - I am, after all, one of those people).  I have since received a letter thanking me for my correspondence and informing me that it was received safely.  This is all very polite, but it does beg a question.  Do I respond to them to assure them that their letter arrived safely?  How long does this sort of thing go on for?

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