A Black Mark for Bernice

For those of you who have been returning every few minutes desperate for news about what happened in my fight with easyJet, the wait is now over.  I apologise for the inconvenience, but it is not my policy to offer compensation.  If this blog had Terms and Conditions it would state that work takes precedence over broadcasting to the Blogosphere and I have actually had a productive few days (yes, really).

Anyway, the saga has not gone well.  When I published my last post, I had complained to easyJet that my flight had arrived an hour late.  They had responded with the irrelevant fact that my flight had only departed 47 minutes late and that I therefore did not qualify for compensation.  You can imagine them saying “better luck next time” as though I’d just attempted some fairground game, but they didn’t.  What they did say, however, was this:

“In times of a delay of less than one hour easyJet do not offer compensation. In the case of a flight being delayed for over one hour passengers are offered a free transfer or a credit for the cost of the flight.”

So I had argued that my flight was over an hour late arriving and I should therefore receive compensation.

Later that day, easyJet got back to me again, stating that

“I can apologise continuously for the delay but cannot offer compensation as we do not offer compensation for delayed flights.”

I pointed out that if I had been told this in the first place there would have been no point in arguing about the length of the delay (even though I’d have been disappointed by the lack of compensation).  And I left it at that.

But now I have decided that that statement about being offered “credit for the cost of the flight” was unambiguous and that if easyJet are going to put something like that in writing then they should be prepared to honour it. 

easyJet have not really been honest since the moment the plane landed and they apologised for the “short” delay.  They’ve hidden behind all sorts of excuses and I’ve decided that as a man with principles I’m not going to accept such dishonesty easily.  If Bernice didn’t think that I was “one of those people” before, she will now…

Comments

Post a Comment

Popular posts from this blog

the purpose of religion

One of the things which featured in the recent debate on this post is the idea that “religion should be about improving oneself”. This has got me thinking; ‘religion’ of course takes many forms, but in the vast majority of cases I disagree with this. To paraphrase MarkC, religion is certainly something which as a by-product might help with “improving oneself”, but however you measure self-improvement it is not the sole point, certainly not in the Judeo-Christian case. In fact, if your sole aim is to “improve yourself”, why waste your time playing around with the trappings of religion? Most religions are based around the idea of faith in God, and that, surely, is the point. Considering Christianity specifically, Jesus said “ Love the Lord your God with all your heart and with all your soul and with all your mind. This is the first and greatest commandment. And the second is like it: Love your neighbor as yourself ” and so ‘religion’ should not be in danger of becoming all about wo...
Read more

atheism is a matter of faith, not science: the debate continues

Following the letters page in last Wednesday's Metro and the follow-up comment on this post I’m pleased to see that the beginnings of a debate are brewing, and I intend to use this post to pick up the baton again. Unsurprisingly, I’m going to start by responding to the aforementioned comment. I apologise if my tone was deemed to be a bit sharp, but I have no hesitation in defending the point I was trying to make. According to dictionary.com , faith can be defined as “belief that is not based on proof.” As there is no proof that God does not exist, belief that God does not exist (i.e. atheism) must be faith. Now, I take your point that “as human beings we are always revising and fine tuning what we hold to be true based on the evidence to hand, what we discover and our ability to determine what is probable or improbable.” To digress slightly, that is why switching on the Large Hadron Collider is going to be something of a milestone, as it could eit...
Read more

milk and sugar?

I've been debating with my housemate as to whether tea or coffee is more popular world-wide. We've both done quick web-searches, and we've both got results to match our different claims. I say tea, he says coffee. So, to settle the debate, it's down to you. Do you prefer tea or coffee? Please leave a comment below - one word is all it takes.
Read more