Why FGW could learn a lot from 'Spoons

Part Three of JP's Great Journey Home also comes to you from the comfort of the Wetherspoon's in Swindon, whilst I digest my rather good Gourmet Burger (with Side Salad) and generally Reflect on Things.

The food, it has to be said, was excellent. My expectations were admittedly quite low, but that just makes it even more impressive and I am certainly feeling suitably replete.

The background music is also helping with those Feel Good Vibes, and my frustration with the complete jester of a Revenue Inspector is slowly melting away.

What has really impressed me with this particular joint though is the attitude of the staff. Both the barmaid and the guy serving the food have been extremely friendly and extremely helpful. I get the impression that if they'd had to inconvenience my afternoon they'd have done so in the nicest possible way, with a sympathetic smile. They would probably even have apologised.

Take note, First Great Western.

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